Our partners

The National Refurbishment Centre is partnership between organisations from across the refurbishment sector.

National Refurbishment Centre partners include leading suppliers, refurbishment contractors and retailers working with stakeholder membership organisations to support a step-change in the delivery of sustainable refurbishment.

Partners have split into task groups to seek practical solutions to barriers within the areas of products and technology, skills, finance, policy and engagement.


BASF is the world's leading chemical company, offering the construction industry one of the broadest portfolios of raw materials, formulations and systems for energy efficient and sustainable construction. Besides classic raw materials, BASF offers a number of ready-to-use construction products such as tile adhesives, industry flooring and EIFS.

BASF transformed a ground floor area of the Victorian Terrace project, supplying its Micronal® phase change climate control plus waterproofing insulation and external renders, such as WALLTITE®, Styrodur® and Thoroseal® Super to showcase the different insulation options available to industry.



B&Q is the largest home improvement and garden centre retailer in the UK and Europe and the third largest in the world. It is committed to providing information and advice to customers about simple, low cost solutions that help reduce the environmental impact of their homes and save money.

B&Q understands the part that refurbishment will play in reducing overall carbon emissions and as part of its One Planet Home initiative, has bought a 100-year-old house near Southampton to make it a sustainable and energy-efficient home for the twentieth century. B&Q is also participating in a new UK government pilot project to finance home energy makeovers through the Home Energy Pay As You Save scheme.


British Gas

British Gas is the UK’s leading energy supplier, with more people choosing it to supply energy to their homes than any other supplier.

As part of the Centrica Group, it provides gas, electricity and home repair services to millions of customers in Scotland, Wales and England. British Gas offers customers a range of energy-saving measures, including smart meters, insulation and renewables, which may be installed for free or at little or no up-front cost under existing government initiatives such as CERT, and FiTS. It also has energy experts that can advise householders on the best ways to reduce their bills.

British Gas

British Homes Awards (BHA)

BHA champion best practice by recognising exemplars across specific categories and have been expanded to recognise and endorse build quality in construction. Integral to the Awards is an annual design competition that stimulates the development of innovative systems and technologies to minimise carbon emissions and the dependency on fossilised fuels within our homes.

In 2010, in partnership with the National Refurbishment Centre and Gentoo, BHA challenged architects to submit innovative retrofit design solutions for a terrace of four houses in Sunderland to inspire the energy-efficient refurbishment of our existing housing stock.

British Homes Awards

To see the UK's premier portal of innovative ecohome designs, visit ecohomehub.com.

The Building Research Housing Group (BRHG)

The BRHG's aim is to provide a hub for its members through which to share and learn from all organisations active in social housing. Formed in April 1992, it has grown to become the largest group of innovative social housing providers, with an overall responsibility for more than one million homes.

It encourages, facilitates and promotes the co-ordination and sharing of technical information on construction, maintenance, refurbishment, renewal and repair of housing. It also assists members in the use of resources to obtain better value-for-money through cost-effective technical solutions, while lobbying the government improvements in funding arrangements to achieve a better quality of life in social housing and to respond to new social housing proposals, policies and issues.


Centre of Refurbishment Excellence (CoRE)

Based at a disused pottery kiln in the heart of Stoke-on-Trent, C0RE serves as both as a training centre for innovative retrofitting techniquesm and as a unique demonstration project and. CoRE is a strategic response to a substantial market need, aiming to help UK businesses to tap into a growing multi-million pound refurbishment sector.

Among its goals are supporting businesses with skills and training solutions; establishing standards, guidance and accreditation; facilitating new materials testing; showcasing refurbishment products; and incubating new technology.


Constructing Excellence

Constructing Excellence is the single organisation charged with driving the change agenda in construction. It exists to improve industry performance in order to produce a better built environment. Constructing Excellence is a cross-sector, cross-supply chain, member led organisation, operating for the good of industry and its stakeholders.

Constructing Excellence seeks to strategically set the agenda for industry improvement through the collation of empirical evidence on what works and what does not. It collects this evidence base for change through innovation and research; demonstration projects; and KPIs and benchmarking. This evidence base is then utilised to try and influence change in the sector through networks, guidance and training; and leadership and influence.

Constructing Excellence

Constructing Excellence Network (CEN)

CEN is a regional network for a safe, sustainable and continuously improving Built Environment Sector, sharing knowledge, innovating together, and working in an integrated and effective manner.

Its goal is to take the Rethinking Construction message to the next level and champions Best Practice and supports everyone working in the built environment to deliver the highest value to their respective end users. Acting as a bridge between industry, clients, government and the research community, CEN provides knowledge, information and advice to the construction sector through research, advisory, consultancy and grant funded projects as well as tools, products and services.


Construction Skills

Construction Skills is the Sector Skills Council and Industry Training Board for the construction industry, working with industry, for industry to deliver a safe, professional and fully qualified UK construction workforce.

It works with construction companies to help them improve skills, increase their competitive edge and respond to the many challenges employers face – from the low carbon agenda, through to reducing costs on-site and recruiting the best and brightest talent for their sector.

Construction Skills


Operating in approximately 90 countries, DuPont offers a wide range of innovative products and services for markets including home and construction.

DuPont Building Innovations is committed to the building science behind increasing the performance of building systems, helping reduce operating costs and creating more sustainable structures. Dupont products, including its phase change, material, breathable membranes and metallised vapour control membranes are designed to improve the performance of buildings.


Gentoo Group

Gentoo Group consists of five businesses, including construction company and housing association. Gentoo Sunderland is a housing association with 70,000 plus residents. Gentoo Construction delivers a range of services that ranges from ‘out of hours’ domestic repair to major commercial projects. It was the main contractor responsible for modernising Gentoo Sunderland’s social housing stock beyond the Decent Homes standard five years ahead of schedule, using a Partnering Framework to increase efficiency.

It used the findings from its Retrofit Reality report to develop the key skills necessary to refurbishment the houses, ensuring they became more energy efficient, as well as warmer and healthier for residents. Gentoo is currently using these skills to deliver one of the five national pilots of the government backed Pay As You Save (PAYS) pilots.


Hanson UK

Hanson UK is the leading supplier of heavy building materials to the UK construction industry. It is split into Hanson Building Products,  Hanson Cement and Hanson Quarry Products.

Among its products is Structherm structural insulated cladding system, a method of extending the life of a structure. Whether used as an overcladding or re-cladding system, the system provides a viable alternative to demolition. It has also published guide the London brick to help builders, merchants and specifiers find the perfect match for extension, renovation or restoration projects.

Hanson UK

Homes and Communities Agency (HCA)

HCA is the national housing and regeneration agency for England. Its role is to create opportunity for people to live in high quality, sustainable places. We provide funding for affordable housing, bring land back into productive use and improve quality of life by raising standards for the physical and social environment.

Among its responsibilities has been to work with registered social housing landlords to improve their housing stock to Decent Home standards. HCA also works to improve quality, innovation and skills within housing.



Kier’s construction division comprises a UK-wide network of regional contracting business and major projects expertise in the UK and overseas. In support services, it provides a full life-cycle service for buildings in both public and private sectors including reactive and planned buildings maintenance, grounds maintenance and a host of other services.

Kier has an enviable track record in refurbishment, converting and modernising existing building stock, whether inner-city commercial and retail units, local government buildings, mixed-use schemes or residential projects. Kier is also recognised as one of the leading contractors for refurbishing and renovating listed and historic buildings.


Kingfisher plc

Kingfisher plc is Europe’s leading home improvement retail group and the third largest in the world, with over 840 stores in eight countries in Europe and Asia. In the UK, its main retail brands are B&Q and Screwfix.

A key focus for the group is to provide information and advice to customers about simple, low cost solutions that help reduce the environmental impact of their homes and save money. For example, B&Q UK is launching eco stores within its stores to provide information, products and advice for customers in one place and is introducing qualified eco advisers. There are now over 4,000 One Planet Home® accredited products.


The Modern Built Environment Knowledge Transfer Network (MBE KTN)

The MBE KTN is a consortium led by BRE and funded by the Technology Strategy Board to increase the exploitation of innovation in the built environment for demonstrated business benefit.

The MBE KTN works with its members to identify industry challenges; showcase potential innovations; catalyse new collaborations; facilitate access to funding opportunities; and assist members connect with each other. The KTN is currently focussing on energy and carbon efficiency; process efficiency; climate change adaptation; and life extension and refurbishment to establish where innovation can add real value to the built environment.



LABC is a membership organisation representing local authority building control departments in England and Wales. Its mission is to ensure that buildings are healthy, safe, sustainable and accessible for all users and tenants whether domestic, commercial or public service.

LABC coordinates the technical application of the Building Regulations and influences new or revised regulations covering new technology, new building methods and environmental performance.


Royal Institute of British Architects (RIBA)

RIBA champions better buildings, communities and the environment through architecture and its members. it provides the standards, training, support and recognition that put RIBA members – in the UK and overseas – at the peak of their profession.

With government, RIBA works to improve the design quality of public buildings, new homes and new communities. It believes that architects must play a key role in any major retrofitting programme as they and other design professionals are best placed to develop integrated solutions that can then be rolled out to the wider market.



Some of the UK’s best known companies are part of Saint-Gobain. Together these businesses offer a range of products and innovative material solutions that give architects and designers the ability to respond to the latest trends, while meeting the most exacting performance and legislative standards.

Saint-Gobain understands the challenges posed by the need to improve the energy performance of UK’s existing buildings and its products have been used in a number of refurbishments. It helped to refurbish the Assisted Living unit of the Victorian Terrace project, supplying its products and systems for the upgrade, including Weber Floor 4310 Fibre Flow, Ecophon Focus Ds suspended ceiling, Isover Vario KM Duplex, an air-tightness and moisture management membrane and weber.therm XP, a new generation of external wall insulation.


University of Salford

The University of Salford offers an exceptional learning environment for students, with strong opportunities in research, innovation, enterprise, employer and community engagement.

The University is playing a key role in re-connecting with local communities and creating economic and social value and believes that intense local engagement - social responsiveness - leads to academic excellence and international recognition. Salford is at the heart of growing prosperity and economic success, playing a pivotal role in regeneration projects to enhance the local area. Widely regarded as one of the UK's leading enterprising universities, Salford delivers real-world results to business, industry and the community locally, nationally and internationally.

University of Salford

United House

United House specialises in the new build and refurbishment of social housing, urban regeneration, private residential development and the delivery of Public Private Partnership projects.

The company has been involved in refurbishment since the 1970s when it began working with the Greater London Council to improve social housing. Since then, it has improved over 250,000 homes and is now an industry leader in housing refurbishment. Much of the recent focus has been on Decent Homes, through which United House upgraded more than 80,000 properties by the end of 2010.

United House